RETURNS AND EXCHANGES
If you purchased a product directly from our website and are not satisfied for any reason or would like to make an exchange, simply return it to us unused and in the condition you received it in within 15 days and we will issue a full refund. Returns received by our warehouse after 15 days are not eligible for refund. You can return your order after the 15 day window for a store credit. Returns received after 30 days are not eligible for a refund or store credit. To initiate a return or exchange, please email us at firstname.lastname@example.org with your name, order number and reason for your return or exchange. We will email you with instructions and shipping information. All items marked "final sale" cannot be returned.
All orders placed before 12pm pacific, Monday through Friday will ship within 1-2 business days of order confirmation via USPS from our warehouse in Oakland, CA. Orders over $99 ship free.
Live in the San Francisco Bay Area and want to pick something up in person or arrange a same day shipment? Drop us a line at email@example.com and we'll do our best to work something out.
We offer international shipping for $25 per order. Import fees, duties, VAT and customs fees may be required in your country. These fees are not included in our shipping cost and are the sole responsibility of the customer.